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Customer Retention - Nicky Pattinson We
are all looking forward to seeing you at Dunchurch Park on 10th June for
our Seminar with Nicky Pattinson. Nicky is an inspiring Speaker and her
theme will be Customer Retention, a hot topic given today's highly
competitive environment and fickle customers.
Nicky was born in Holmfirth. The very same place where the award
winning comedy "Last of the Summer Wine" is filmed. Like those Pennine
hills that were her childhood playground, Nicky is uncompromising,
gritty, sometimes wild and always breathtaking.
Nicky’s website
www.hiyaitsnicky.com
Fate, life, the universe - whatever you want to call it - conspired
to pull together a stream of events. She was introduced to what was
then, misguidedly, referred to as 'cold calling'. Her tools were a
phone, a desk and a lifetime of experience of just 'being herself'. That
was, and still is, her trademark. And anyone who's ever had the pleasure
of answering the phone to her will tell you the same thing.
In her first year she forged relationships on behalf of her clients
with companies which, up to then, had only been her client's dreams. As
they watched in amazement, she opened the doors to hundreds of thousands
of pounds worth of new business, and made a name for herself which
spread as fast as her reputation continued to grow.
We will also review our highly successful day with Neil Rackham when
we had more than 100 members and guests join us for the day. This day
has inspired your committee to examine further options for the STA and
we wish to share our ideas and vision for the STA in the year ahead.
Hopefully the weather will be kind and we reflect on the days content
with a lunchtime stroll in the beautiful gardens at Dunchurch Park. |
Sales
Training Association
